swott

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SWOTt for The Health Care Financial Group of Colorado


We are employee of a corporation called The Healthcare Financial Group a multi cultural place of work charged with recovering otherwise lost revenue for clients throughout the United States. In our tenure with the firm, we have observed the organization to be one that fosters job simplification, job enlargement and rotation, and job enrichment.


Job simplification standardizes tasks and employs people in routine jobs. As in commercial insurance follow-up etc. Job design is the process of defining job tasks and the work arrangements to accomplish them, as in commercial insurance follow-up representatives, whose duties are solicit reimbursement from third parties via telephone communications while maintaining positive customer relations. Communicate with appropriate party (insurance company, attorney, place of employment, insured, etc.) for prompt account resolution. Re-billing claims or providing additional information to carrier for prompt resolution. Accurately document accounts with correct information received take appropriate system action. Communicate feedback to management concerning problems or issues with recommendation for possible department improvement.


Job enlargement increases task variety by combining into one job two or more tasks that were previously assigned to separate workers. This type of process is also called horizontal loading. This approach increases job breath by having the worker perform more and different task, but all at the same level of responsibility and challenge. As a medical organization, we constantly have to increase task variety with different units due to backlogs by other clients. Job rotation increases task variety by shifting workers among jobs involving tasks of similar difficulty. When we incorporate new business for the organization, we tend to use job rotation, due to the fact that we need the work done on a high priority level.


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Like in all business in order to maintain our facility to high standards it essential to continuously perform SWOTt analysis to be on familiar terms with our strengths, weakness, opporunties, threats, and trends.


S- STRENGTHS


- OUR STRENGTH IS WE HAVE A KNOWLEDGEABLE STAFF.


- WE HAVE THE TECHNOLOGY NEEDED.


- WILLING TO LISTEN TO EMPLOYEES OPINION.


- OPEN DOOR POLICY WITH MANAGEMENT.


W - WEAKNESS


- MAKE RUSH DECISIONS BASE ON CLIENTS DISSATISFACTION.


- REASSIGNING EMPLOYEES TO DIFFERENT TASK WITHOUT PROPER TRAINING.


- TOO MANY CHIEFS NOT ENOUGH INDIANS.


- GOSSIP WITHIN OFFICE.


- NOT ENOUGH UNIT SUPPORT AMONG PIERS.


- NOT QA EMPLOYEES TO SHOW THEIR STRENGTH, WEAKNESS,


OPPUNTUNITIES, THREATS, AND TRENDS.


O - OPPORTUNITIES


- MORE COMMUNICATION WITH STAFF.


- NOT EVERYONE BEING ON SAME PAGE.


- IF STAFF IS TRAINED PROPERLY ON MULTI TASK, PRODUCTION WOULD


INCREASE.


- IF QAS ARE DONE REGULARLY EMPLOYEE’S WOULD CORRECT THEIR


ERROR’S AS WELL AS GENERATE BETTER QUALITY WORK.


- IF PIERS START SUPPORTING EACH OTHER MORE THE UNIT WILL WORK IN


UNITY AND MORE PRODUCTIVELY.


- IF UNIT MEETINGS WERE DONE REGULARLY ON DOWN FALLS THAT THEY


ARE MAYBE THERE WOULD BE LESS GOSSIP AND BETTER QUALITY


OF WORK.


- IF SUPERVISOR WOULD BE SUPERVISORS AND EMPLOYEES BE


EMPLOYEES THE UNIT WOULD WORK MORE PRODUCTIVE, AND WOULD


HAVE MORE RESPECT TOWARDS EACH OTHER AND THEIR TALENTS.


T - THREATS


- NO PROPER TRAINING MEANS ACCOUNTS BEING REMOVAL FROM OUR


ORGANIZATION.


- UNHAPPY CLIENTS, ACCOUNTS BEING REMOVAL AND NO CONTRACT


RENEWAL.


T � TRENDS


- ONLINE ACCESSABILITY.


- GOOD RAPPORT WITH CLIENTS.





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